Age requirements and identification
Wizebets is reserved for players of 18 years and older. On registration you must confirm your age. To activate gaming rounds, players must verify their identity by submitting valid documents, including recognised identification and address verification.
The casino conducts quality checks with credit and financial institutions. Documents must be submitted within 30 days of request; if you do not provide these, your account may be suspended or permanently closed.
Set play limits
Wizebets offers various tools with which you can control your gaming behaviour. You can set limits for stakes, spending and gaming time. These settings help you stay within your budget.
Set limits take effect immediately; when you want to increase a limit, a waiting period of 7 calendar days applies. This gives you time to reconsider your decision.
- Deposit limits to control your stakes per period
- Spending limits for total losses
- Time limits for your gaming sessions
Self-exclusion
You can self-exclude your account for a chosen period or permanently. During self-exclusion you cannot log in and no deposits or withdrawals are possible.
7 calendar days. Wizebets can refuse reactivation if they suspect you have gambling problems.
- 24 hours
- 7 days
- 30 days
- 6 months
- 1 year
- Permanent
Resources and support
If you're concerned about your gambling behaviour, external organisations provide independent support. These services are available for anyone who needs advice or assistance.
Contact Wizebets support if you have questions about your account or play limits.
- Gambling Therapy — free online therapy and self-help
- Gamblers Anonymous — support groups and resources
- BeGambleAware — information about gambling and support
Parental controls
For families with young children at home, parents can use filtering software to block unwanted gambling websites. Net Nanny is a recommended option for restricting access to gambling content.
FAQ
Can I change my gaming limits at any time?
Deposit and spending limits can be adjusted directly in your account. When you want to increase a limit, a waiting period of 7 days applies. Decreasing takes effect immediately. Contact support for adjustments to time limits.
What happens to my money if I self-exclude my account?
Your balance remains held until you reactivate your account (in case of temporary exclusion) or permanently close it. During exclusion you cannot use the money. For permanent exclusion you must submit a written request.
How long does it take for my permanent self-exclusion to be lifted?
7 calendar days following receipt of the request. Wizebets reserves the right to refuse reactivation.
Can I reach helplines directly from Wizebets?
No. Wizebets offers contact via email and live chat. External support organisations such as Gambling Therapy, Gamblers Anonymous and BeGambleAware provide independent help and can be reached directly.
What documents are needed for identity verification?
You need a recognised form of identity (passport, driving licence or national ID) and an address verification document (for example, a recent utility bill). Financial institutions may also request statements for payment methods you have used.
